Working with Our MembersThe face of banking is changing. More and more, people are using smartphones, laptops and tablets to stay connected to their money. New mobile banking apps and texting services have made it easier to bank wherever you are. Yet, even with this evolving technology, many people still want the personal interaction that a branch provides. Navigating your personal finances can be tricky sometimes, and it’s always good to know that there is an experienced, friendly professional ready to help.
During the past year, Community Financial committed substantial resources to making banking easier for all of our members – however they want to bank. Our investment in technology led to the rollout of our new Mobile Banking Apps in December. Now members can transfer funds, pay bills and check their accounts from their smartphones and tablets. We also invested in things our members didn’t see, implementing several new processes to make it easier for team members to do their jobs, and in turn, provide better service for our members.
Our investment in people led to Community Financial being voted one of the 101 Best & Brightest Places to Work in Metro Detroit for the 7th year in a row. Plus, our 2012 Member Satisfaction Survey proved that 98.1% of our members are satisfied (23.2%) or very satisfied (74.9%) with the service they receive.*
Moving forward, we will continue to provide our members the tools they need to build a stronger financial future.
*Based on 2012 Service Quality Survey by Open Solutions, Inc.